Customer Service Supervisor at MCI

Elevate your career with MCI as a Customer Service Supervisor overseeing 15-20 inbound agents. Develop talent, drive results, and enhance service quality in this rewarding role.
As a Customer Service Supervisor with MCI, you'll play a crucial role in managing daily operations and guiding a team of sales and service agents. With a focus on performance metrics, your responsibilities include coaching, motivating the team, and ensuring adherence to policies. This position requires strong leadership and a proactive approach to improve productivity and efficiency.
Key Responsibilities:
• Lead and coach a team of inbound sales agents
• Monitor and enhance performance metrics regularly
• Conduct coaching sessions and performance reviews
• Motivate the team to achieve sales targets
• Collaborate with departments for training and quality support
Requirements:
• 3 years in a call center or 1 year supervising
• Strong leadership and communication skills
• Proficien...