Job Description
Customer Service (Supervisor) - KL, Malaysia
About the job Customer Service (Supervisor) - KL, Malaysia
Responsibilities
Lead and manage the service planning team across different service areas.
Ensure timely preparation and dispatch of quotations, service reports, and correspondence.
Support the service department in tracking and following up on service activities.
Collaborate with sales to promote service offerings and related concepts.
Plan technicians work schedules and allocate manpower effectively.
Handle customer and vendor inquiries, ensuring prompt responses.
Review documentation and inspection schedules for accuracy and compliance.
Share responsibility for the 24-hour service hotline.
Manage transactions in SAP and internal systems according to guidelines.
Prepare and issue invoices for both subsidiary and ad-hoc customers.
Report non-conformities, assist in corrective...
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