Customer Service Supervisor

Statements in this Job Description are intended to reflect, in general, the duties and responsibilities of the position, but they are not to be interpreted as totally inclusive. Cigna is an equal opportunity employer.

Job Purpose

The Communications Supervisor is responsible for leading end‑to‑end customer communications operations to ensure timely, accurate, and high‑quality service delivery across all channels. The role focuses on driving operational performance, customer experience, people capability, and continuous improvement, while demonstrating strong leadership behaviours, governance discipline, and accountability in executing leadership priorities.

Key Roles & Responsibilities

• Comms Operations & Governance
• Oversee end‑to‑end customer communications operations across all channels (e.g. calls, emails, digital), ensuring accuracy, consistency, and adherence to approved service standards, handling guidelines, and procedures....