Job Description
**Essential Duties**:
- Assume responsibility for leading the development, performance, and success of the customer service department.
- Provide leadership, guidance, direction, and communication to the team in support of organizational strategic objectives.
- Daily management of Customer Service Team.
- Develop and promote a continuous culture of customer service excellence.
- Engage with and influence the managers of other internal support services to ensure all are aligned in providing the necessary service levels to contribute to a positive customer experience.
- Review, develop and implement best customer service practices and procedures.
- Work to continuously improve levels of communication - both internal and external - amongst the team.
- Optimize Salesforce and other management tools.
- Work with Operations Team in all manufacturing facilities to consistently deliver on strict yet realistic deadlines.
- Guide Production Scheduler to...
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