Customer Service Supervisor

TRACKER requires the services of a Supervisor: Customer Services based at our Head Office office. This position requires a candidate who can deliver a differential customer service to all customers and ensure the Customer Service team is able to deliver the goals set to achieve the strategic objectives set for the region. The individual will be required to liaise with Brokers, Dealers, Corporate Clients, Direct Clients and all sales teams across the business.

Improve on the customer experience

• Provide timely feedback to all internal and external customers regarding the progress of any queries.
• Ensure resolution of customer queries, to the satisfaction of the client.
• Provide a service within the area as well as to other departments/areas/staff within Tracker.
• Provide sales support to the sales teams and support to the technical department.

Supervise the customer service teams

• Utilise staff e...