Customer Service Supervisor

Description
We are looking for a Customer Service Supervisor to lead front office operations in St. Petersburg, Florida. This contract to permanent position is ideal for someone who can guide a patient-facing team, promote high service standards, and support smooth daily clinic workflows. The role combines staff leadership, operational coordination, and hands-on problem-solving to help deliver an efficient and welcoming experience for patients and internal teams.


Responsibilities:

• Direct daily activities of the front desk team and provide consistent leadership to maintain strong service and operational standards.

• Coach staff on delivering a positive patient and employee experience while setting the example for attentive, responsive customer service.

• Oversee onboarding and training for new team members, ensuring employees understand procedures, expectations, and available resources.

• Monitor team performance, contribute to an...