Customer Service (Supply Chain)

IMI · santiago de querétaro, santiago de querétaro, Mexico

Location
santiago de querétaro
Job Type
Full-time
Posted
June 09, 2026

Job Description

Role Overview

Ensure the timely delivery of the product to customers, obtaining their satisfaction and achieving organizational objectives: OTD, DQ, LV.

Essential Job Roles and Responsibilities
  • Review firm orders in JDE by customer for timely shipment.
  • Review JDE errors and their correction so that firm orders that arrive via EDI are reflected correctly.
  • Generate file of IMI network customer orders in the original format, for preparation and shipment.
  • Generate JDE reports per customer by part number and due date.
  • Support in the follow-up of the shipment of ASNs to customers.
  • Coordinate with production planning the manufacture of products for shipment on time.
  • Implement improvements to current processes to make flow more efficient.
  • Provide support to the different areas of the organization in activities that ensure customer satisfaction.
Job Requirements Level of Education an...

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