Customer Service Support Associate

Description
We are looking for a Customer Service Support to provide attentive support to customers in Hinesburg, Vermont. This Long-term Contract position is ideal for someone who enjoys resolving service questions, handling high-volume communications, and ensuring accurate order processing. The person in this role will serve as a reliable point of contact for customers, delivering clear guidance and a positive experience across phone-based interactions.


Responsibilities:

• Respond to incoming customer calls professionally and address questions, concerns, and service requests with care.

• Support customers with internet-related inquiries by identifying issues, explaining next steps, and providing practical assistance.

• Enter and update customer orders accurately while maintaining complete and organized records.

• Manage a steady flow of inbound and outbound communication to follow up on requests and confirm resolution.

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