Customer Service Team Lead – Key Accounts

Role Purpose

The Customer Service Team Lead is responsible for end-to-end sales coordination and key account management for leading Indian jewellery retailers. The role ensures seamless execution from order generation to invoicing, shipment, and final delivery, while leading back-office customer service operations and acting as a single-point owner for assigned key accounts.

Key Responsibilities

1. Key Account Ownership

• Independently manage strategic retail accounts and similar large Indian jewellery chains
• Act as the single point of contact for assigned customers for all operational and service-related matters
• Build strong, professional relationships with buyer teams, planners, and logistics counterparts

2. End-to-End Order Management

• Coordinate the complete order lifecycle from order receipt, sy...