Location
kuala lumpur
Job Type
Full-time
Posted
June 17, 2026
Job Description
About the job Customer Service Team Lead
We are seeking Customer Service Team Lead with professional proficiency in English, based in Kuala Lumpur.
Key Responsibilities:
- Supervise the escalation teams (around 10 head counts in a team)daily functions, ensuring punctuality and compliance with organizational standards.
- Handle critical customer issues involving bookings, cancellations, and refunds, delivering timely and considerate resolutions.
- Guide and support team members through regular coaching to help them achieve and surpass performance targets.
- Facilitate training on new procedures and reinforce consistent practices to uphold service quality.
Requirements:
- Minimum 2 years in leadership role , preferably in Customer Service or BPO Call Center environment
- Proficient in both verbal and written English and Malay
- Competent in computer...