Customer Service Team Lead | Onsite, Taguig | Day Shift

Nityo Infotech Inc. is hiring a Customer Service Team Lead in Taguig, Philippines. The role involves managing local and offshore support teams to ensure high-quality service and the achievement of key performance indicators (KPIs). The ideal candidate will have strong customer support experience, leadership abilities, and expertise in customer support ticketing systems.

Key responsibilities include overseeing ticket queues, coaching team members, and driving process improvements. Experience in retail accounts and technical troubleshooting is preferred, along with proficiency in tools like Zendesk and Salesforce.