Customer Service Team Lead (Rental car, fleet)

 Overview:

• T he STR Customer Service Team Lead provides direct oversight of daily customer service operations supporting the GSA Short-Term Rental (STR) Program.


• The Team Lead supervises Customer Service Representatives (CSR I, CSR-II; and CSR–III), ensures compliance with program policies and contractual performance standards, and serves as the primary escalation authority for complex federal user and vendor inquiries.   Minimum Qualifications Bachelor’s degree preferred; extensive relevant professional experience may be substituted in lieu of formal education. 7-10 years of experience in customer service, logistics operations, or call center environments, with demonstrated supervisory or team leadership experience.
• Demonstrated ability to manage operational performance metrics.
• Proficiency in Microsoft Office, particularly Excel.
• Proficiency in Adobe Acrobat.

Experience navigating the ...