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Customer Service Team Lead, Safety

Neuron Mobility · Melbourne, Victoria, Australia

Location
Melbourne
Job Type
Full-time
Posted
June 10, 2026

Job Description

The Role

This role reports into the Head of Customer Service (CS). The CS Team Lead, Safety will manage a team of Specialists and all safety matters under the CS Team’s Safety arm. He/she will be heavily involved in interfacing with other departments in order to drive the tasks required of this role.

What You’ll Do:

  • Manage, execute and enhance on the existing incident management process that covers all ride incidents relating to Neuron’s vehicles
  • De-escalate situations skillfully and suppress any situations from media/council escalation
  • Manage, execute and enhance the breach management system including building processes as well as product automations and optimisations
  • Expertly manage safety user resolution and be able to guide the team members to understand concepts for application purposes
  • Create and track overall safety metrics to identify gaps in safety processes and recommend...

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