Job Description
This is an exciting opportunity to manage a customer service team ensuring targets are met through managing performance and behaviors whilst driving sales that will provide excellent customer service levels in line with Rotorks values.
Reporting to the Customer Services Manager you will also partner with the Operations and Engineering teams worldwide. Leading a customer service team - managing the teams performance and behaviors through coaching training development motivation and engagement. Build relationships with technical applications finance and operations to form a cross functional team.
In this role you will spearhead the inside sales and contracts team bringing technical expertise and be responsible for maintaining key customer relationships which include internal and external stakeholders work collaboratively with external sales teams on customer issues and capture all customer feedback using this to drive continuous improvements across the department. <...