Customer Service Team Leader — KPI Coach & Escalations

Morgan McKinley is seeking a Team Leader in Singapore to manage Customer Service Officers and ensure smooth daily operations. The role involves coaching, performance reviews, handling escalations, and managing reports, audits, and compliance tasks.

The ideal candidate should have a diploma or bachelor’s degree, with 2+ years of experience in a contact center, particularly in government hotline or banking settings, and be proficient in Microsoft Office.