Customer Service Technician III

**Worker Type**

Regular

**Job Description**

The **Customer Service Technician III** provides world-class service to internal and external customers by responding in a timely fashion with pertinent technical information in a friendly, fair and firm way that ensures a high degree of customer satisfaction.

**Position Responsibilities**

+ Receives requests from Customers, both internal and external, via phone, email or in person for support
+ Provides technical support to resolve customer issues
+ Understands customer needs and how to meet those needs through utilization of repair centers, asset management, and business processes/technology
+ Coordinates with necessary AV resources to effectively complete customer inquiries in a timely fashion
+ Documents all interactions in the designated customer service database
+ Provides regular and accurate reporting of activities to Customer Service Manager
+ Attends weekly AV meetings...