Customer Service/Call Centre Advisor

Location: Hybrid / Exeter, UK

Job Type: Permanent / Full-time

Sector and Subsector: Retail | General

Annual Fixed Salary: £26,000.00

Company: Select (part of the Select Technology Group) – leading Apple Premium Reseller in the UK and Ireland with 19 stores across the UK and Ireland.

Responsibilities

• Take incoming calls and manage the customer experience by answering questions, booking appointments and resolving complaints.
• Manage inbound queries and concerns received through email and live chat.
• Offer support to different departments within the organisation when required.
• Maintain accurate and up‑to‑date records for all customer databases.
• Update customers on their service order requests and/or connect them with the Service Team where applicable.
• Provide dispatch and delivery information to existing web‑orders and address any concerns a...