Customer Services Analyst

Systems Limited is looking for a Customer Service Analyst position to deliver all order to cash related processes for assigned customers. The customer service analyst will support the logistics and customer operations team to ensure seamless end to end order to cash fulfilment

This role will be responsible for a supporting a wide range of Travel retail customers working directly with the Account management teams and coordinating cross-functionally within the organization in order to deliver a first-class customer experience to all business Global Travel retail customers.

Accountabilities

• Verify customer purchase orders (e.g., contact details, pricing, terms) & monitor order management process from order entry in SAP system to delivery OTIF.
• Ensure order vs FC check and related stock prioritization to ensure all customer requirements are met.
• Work with system tools, supply chain and planning team to align orders and ensure prompt commu...