Customer Services Executive

OOCL Logistics · petaling jaya, selangor, Malaysia

Location
petaling jaya
Job Type
Full-time
Posted
June 08, 2026

Job Description

Job Summary

Responsible for managing and handling customer interactions to ensure efficient, effective, and excellent customer service throughout the logistics and supply chain operations.

Key Responsibilities

  • Handle Singapore CCP permit declarations and submissions - ensuring compliance with regulatory requirements.
  • Handle Export FCL, LCL, and Air Freight bookings in accordance with customer SOP and service requirements.
  • Coordinate and arrange Container Trucking for cargo pick-up and delivery.
  • Ensure all bookings are submitted accurately and on time to carriers, co-loaders, and service providers.
  • Prepare and verify export documentation, including booking confirmations, shipping instructions, and other related documents.
  • Monitor shipment status and provide timely updates to customers.
  • Liaise closely with carriers, warehouses, transporters, and internal teams to ensure smooth cargo moveme...

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