Customer Services Officer

JOB PURPOSE:

• Supports the provision of safe, patient and family focused quality care.
• Creates a positive patient experience at our facility.
• Exhibits a proactive approach toward ensuring excellent patient care.
• Assists in the daily functioning of the unit/department in support of patient care while maintaining confidentiality.
• Supports the successful achievements of Clinic Operations strategic goals.
• Demonstrates knowledge of all hospital services and facilities.
• Provides the support necessary to ensure the registration process, the pre-admission and admission process exceeds both internal and external customer needs and expectations. Ensure patients are registered in a timely manner in Clinics. Coordinates booking of appointments to optimize clinic function.

Experience:

• Exposure to / experience with customer service principles
• Experience with clinical procedures ...