Customer Services Representative (Inbound & Outbound).

Location: F-10/4 Islamabad (On-site)

Schedule: 9 hour Fixed hours (Aligned with Canadian Eastern Standard Time – EST).

Working Days: 5 days (Saturday and Sunday mandatory)

Department: Customer Care

Job Overview

We are seeking a highly motivated and customer-oriented individual to handle incoming bookings across all platforms and proactively reach out to customers to confirm order details, gather missing information, and enhance their experience through upselling opportunities. This role also includes responsibility for post-tour follow-ups, conducting brief surveys with guests to collect valuable insights that will help us continuously improve our services.

The ideal candidate will have previous call center experience, preferably supporting North American customers, and a strong background in sales. They should be comfortable handling multiple tasks simultaneously, working in a fast-paced environmen...