Customer Services Team Leader

About The Job

We're looking for an experienced Customer Services Team Leader to join our office-based Customer Service team. Job Title: Customer Services Team Leader. Salary: Up to £36,000 doe. Contract type: Permanent. Hours: 40 hours per week. Location: Poole. Holiday: 30 days paid (inc. bank holidays).

What You Will Be Doing

1. 1.1 Sales Shared Services - Customer Experience Associates

   Oversee the Sales Shared Services CEAs and ensure that our customers receive exceptional customer service both on the phone and via email.

2. 1.2 Telephone calls

   Knowledge:

   • Different styles of telephone communication
   • Documentation of calls
   • Telephone Account Management
   • Dealing with customer queries

   Skills:

   • Ability to adopt the most appropriate approach, to maintain a needs-satisfaction approach
   • Providing timely responses to custome...