Customer Service/Support Representative

Description

: The Client Services Representative (CSR) serves as the primary point of contact for client-facing service requests within the training center. This role focuses on delivering a high-quality customer experience through in-person, phone, and email interactions, while coordinating operational and administrative activities.

Serve as the main point of contact for client inquiries and service requests

Greet and check in clients at the training center

Provide support to clients, including executive-level stakeholders, during training events

Conduct pre-training outreach to clients

Troubleshoot issues and coordinate appropriate solutions

Ensure classrooms are properly set up with required materials

Deliver hospitality items, schedules, and badges to clients and partner locations (e.g., hotels)

Maintain inventory of training and classroom materials

Create purchase requisitions and coordinate or...