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Customer Solutions Officer

VMCH · Mulgrave, Victoria, Australia

Location
Mulgrave
Job Type
Full time
Posted
June 03, 2026

Job Description

About the role

As a Customer Solutions Officer (CSO), act as the friendly first point of contact for existing AHAC consumers and manage intake for prospective consumers. Respond promptly to queries, troubleshoot service and care matters, support feedback and concerns, escalate issues as needed, and ensure a smooth, successful transition into VMCH services.


Your focus will include:

  • Being the first point of contact for clients and enquiries, providing friendly and clear support

  • Guiding new enquiries, explaining service options, and helping clients feel confident

  • Managing referrals, setting priorities, and keeping accurate records

  • Handling calls, emails, and client updates efficiently

  • Resolving issues quickly and escalating when needed

  • Keeping clients informed about any changes to their services

    • About you 


    You are a clear communicator with a positive, can-do...

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