Customer Solutions Team Leader

The role in a nutshell:

Support the Customer Solutions Manager in the day to day running of the team, ensuring phone queues are managed and achieving the required number of outbound calls, whilst also optimising team performance to ensure good customer outcomes.

A bit about the ‘Department':

The Customer Solutions team sit within the Sales & Marketing Department, aiming to speak to every customer and retain them within the brand. These will be customers entering the final 4 months of their PCP agreement, where we will offer them the option to refinance their Guaranteed Future Value. Customer Solutions are also responsible for organising the Staff, Friends and Family financing offer, which is available for both TFS and the wider OneToyota entity.

Day to Day Tasks:

• Carrying out individual reviews with the Customer Solutions Executives on a monthly basis, identifying any improvements to processes and seeking training and developmen...