Job Description
Mission
The Customer Success Analyst is responsible for leading and structuring all support activities for JCDecaux’s Corporate Sales platform, The Hive.
The Hive is a new-generation IT solution dedicated to Out-of-Home sales, enabling high‑performance services to support the end‑to‑end sales process for JCDecaux Business Units worldwide. It is already deployed in 14 countries, with many more to come.
The successful candidate will play a key role in the quality of service delivered to Business Units, with a high level of autonomy, responsibility, and opportunities to leverage both IT skills and business acumen. The role requires close collaboration with Business Units, local IT teams, and Corporate IT.
Main Responsibilities
1. Service Quality Management
Communicate proactively on incidents and escalations, and coordinate planned operations.
Lead the transition to a new ticketing tool.