Customer Success Analytics & Activation Director (LatAm)

About this job

The Strategic Analytics & Insights (SA&I) division at NielsenIQ is a powerhouse of data‑driven strategy, designed to help businesses navigate complexity and unlock growth. In this strategic leadership role, you will be responsible for driving Customer Success for the Strategic Analytics & Activation across LATAM, reporting directly to the Regional SA&I Customer Success Leader. The role combines operational excellence, commercial mindset, and people leadership, with accountability for high‑quality delivery, client satisfaction, revenue growth, and profitable execution.

Responsibilities

• Partner with the Regional Customer Success Leader to design and evolve the practice area organization, balancing methodological, language, and technical capabilities, while actively managing the P&L.
• Support and execute the regional strategy across markets and product lines, leading and coordinating cross‑training initiatives to strengthen e...