Location
Epsom
Job Type
Full-time
Posted
July 06, 2026
Job Description
Customer Success & Application Support Specialist
Location: Epsom (office-based) Salary: Up to £45,000, depending on experience Job Type: Full-time, Permanent
About Our Client
Our client is an established software company based in Epsom, known for developing and supporting a leading communication platform used by public sector and commercial organisations across the UK. They're a close-knit, collaborative business where customer experience and product quality genuinely go hand in hand — and they're now looking for an experienced Customer Success & Application Support Specialist to become a key platform expert within their Customer Operations team.
The Role
This is a senior, customer-facing specialist role — not a people management position. You'll act as the go-to expert on the platform, supporting customers and internal colleagues alike, investigating and resolving complex issues, managing escalations, and helping shape ongoing improvements t...
Location: Epsom (office-based) Salary: Up to £45,000, depending on experience Job Type: Full-time, Permanent
About Our Client
Our client is an established software company based in Epsom, known for developing and supporting a leading communication platform used by public sector and commercial organisations across the UK. They're a close-knit, collaborative business where customer experience and product quality genuinely go hand in hand — and they're now looking for an experienced Customer Success & Application Support Specialist to become a key platform expert within their Customer Operations team.
The Role
This is a senior, customer-facing specialist role — not a people management position. You'll act as the go-to expert on the platform, supporting customers and internal colleagues alike, investigating and resolving complex issues, managing escalations, and helping shape ongoing improvements t...
Ready to Apply?
Submit your application for Customer Success & Application Support Specialist at Vermillion Analytics
Apply Now