Customer Success Associate at Intrado

Join Intrado as an Associate Customer Success Manager and play a key role in enhancing customer experiences. Focus on product education and building long-term relationships with clients.

In this customer-facing role, you will support onboarding efforts and monitor customer journeys. Your responsibilities will include responding to inquiries, documenting performance trends, and collaborating with various internal teams. Act as a customer advocate to ensure their needs are met and insights are shared for service enhancement.

Key Responsibilities:
• Foster engagement with assigned customers
• Handle customer inquiries and escalations promptly
• Support positive customer experience through established standards
• Identify account growth opportunities and track customer metrics
• Assist in facilitating product onboarding and best practices

Requirements:
• 2+ years of customer-facing experience required
• Bachel...