Location
quezon city
Job Type
Full-time
Posted
June 06, 2026
Job Description
Responsibilities
- Support sales and services operations by completing assigned tasks and cases in Salesforce queues, processing Compass/LR forms, and recording account-related activities in internal systems.
- Manage daily account and customer maintenance, including Tier 3 customer email responses, faculty reach outs (planned/requested), and miscellaneous requests.
- Ensure data integrity and quality across reporting systems to provide accurate and consistent information for key metrics tracking.
- Support and implement team initiatives such as customer journey enhancements, account maintenance, and product usage monitoring.
- Coordinate and schedule meetings for Customer Success Managers (CSMs) and provide back-office support to the sales team as needed.
- Collaborate with sales, service, and enabling functions (onshore/offshore stakeholders, IT, HR, Finance, etc.) to improve processes, procedures, and overall efficiency.