Location
oro medonte
Job Type
Full-time
Posted
June 17, 2026
Job Description
Become an essential partner in customer success at FICO, focusing on major Canadian banking clients. This role emphasizes relationship management and strategic growth through effective client support and engagement.
In this Customer Success Associate role, you will act as the primary point of contact for clients, enhancing their experience with FICO solutions. Your focus will be on maintaining strong relationships, ensuring renewals, and mitigating churn risks. Collaborating closely with Account Managers, you will directly contribute to achieving client business goals while utilizing insightful data-driven strategies.
Key Responsibilities:
• Manage customer lifecycles ensuring trust and measurable outcomes
• Support onboarding and high-impact implementation sessions
• Identify and communicate upsell opportunities effectively
• Coordinate renewals and client contract management
• Engage with clients to align on strategic objectives
Requirements:
• Bachelor’s d...
In this Customer Success Associate role, you will act as the primary point of contact for clients, enhancing their experience with FICO solutions. Your focus will be on maintaining strong relationships, ensuring renewals, and mitigating churn risks. Collaborating closely with Account Managers, you will directly contribute to achieving client business goals while utilizing insightful data-driven strategies.
Key Responsibilities:
• Manage customer lifecycles ensuring trust and measurable outcomes
• Support onboarding and high-impact implementation sessions
• Identify and communicate upsell opportunities effectively
• Coordinate renewals and client contract management
• Engage with clients to align on strategic objectives
Requirements:
• Bachelor’s d...