Job Description
Who We Are
Founded in 2005, 2K Games is a global video‑game company, publishing titles developed by some of the most influential game‑development studios in the world. Our studios responsible for developing 2K’s portfolio of world‑class games across multiple platforms include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us. 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role‑playing, strategy, casual, and family entertainment.
What We Need
The Customer Success Associate is responsible for handling more complex customer service issues, including VIP tickets, time‑sensitive requests, and advanced troubleshooting. Associates in this role are expected to contribute significantly to team projects, such as process improvement in...