Customer Success & Business Growth Manager

Job Specification: Customer Success & Business Growth Manager -Retail Marketing
Job Title: Customer Success & Business Growth Manager
Department: Client Services
Reports To: Business Unit Manager
Location: Johannesburg, South Africa
Work Environment: Onsite
Employment Type: Full-Time

Purpose of the Role

The Customer Success & Business Growth Manager is responsible for managing and growing retail marketing client accounts while driving new business opportunities . This dual-role ensures clients receive exceptional service and measurable ROI, while the business benefits from upselling, cross-selling, expanding budgets, increasing scope, and demonstrating clear value . You will oversee the end-to-end delivery of campaigns, manage cross-functional collaboration, and act as the primary liaison between clients and internal teams to ensure objectives are understood, translated...