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Customer Success Consultant

RELX Trading Australia Pty Limited Company · Australia, Australia, Australia

Location
Australia
Job Type
Full time
Posted
July 01, 2026

Job Description

About the Role

At LexisNexis, you will engage with clients to deliver training and implement effective solutions. These clients include corporate, law firms, barristers, and government departments. Your role will also involve identifying opportunities and building relationships with stakeholders. Additionally, you will be responsible for training customers under your responsibility.
 

Responsibilities

  • Customer journey mapping to create tailored campaign driven programs
  • Develop and drive campaigns to increase awareness, product adoption and usage
  • Acting as a liaison between sales, marketing and product
  • Identify personas for targeted messaging
  • Creating value props by segment and persona to embed in the campaign activity
  • Work with data and marketing teams to identify clients for monthly sessions and create Eloqua templates
  • Establish clear client retention goals
  • Reporting to be provided to manager and...

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