Job Description
About the Role
We’re seeking a proactive and customer‑centric Customer Success Specialist to support our long‑tail customers across Australia and New Zealand. In this role, you’ll help customers realise the full value of their AvePoint investment by driving successful product adoption and delivering positive, high‑quality engagement that supports retention and growth.
As a Customer Success Specialist , you’ll connect with customers, primarily via proactive outbound calls, to improve technical adoption and ensure a smooth experience with AvePoint solutions. You’ll work closely with our Customer Success team to execute digital engagement strategies, including:
- Technical product health checks
- Customer value engagements throughout their journey with AvePoint
- Responding to “call to action” triggers generated through Gainsight workflows
You’ll build trusted relationships, guide customers through solution u...