Customer Success Engineering Lead at Noibu

Drive technical support and customer relations at Noibu as the Customer Success Engineering Lead. Foster team growth while ensuring key account needs are met through technical expertise.
This Senior Solutions Engineering Team Lead role combines leadership with hands-on support for strategic clients. You will be responsible for mentoring your team, overseeing customer retention metrics, and leading technical discussions to address client challenges. Your insights will directly impact the effectiveness of customer engagement strategies and team performance metrics.
Key Responsibilities:
• Provide mentoring and development opportunities for your team
• Monitor team KPIs, focusing on retaining clients
• Lead technical discussions with top-tier accounts
• Formulate strategies for at-risk accounts
• Collaborate with Engineering and Product teams for optimal results
Requirements:
• 5+ years in Solutions Consulting or Technical Support
• Experience leading or ment...