Customer Success Executive

About the job Customer Success Executive

Customer Success Executive(UK Hours)

R20k - R30k/month

Key Responsibilities:

• Handling lending enquiries and applications from prospective borrowers and/or solicitors, providing accurate information and guidance.
• Following up on leads and maintaining proactive communication to maximise conversion rates.
• Liaising with customers and solicitors / professional firms to chase outstanding documents and progress applications.
• Managing the collation of applications and supporting documentation to convert enquiries into completed applications for review by the underwriting team.
• Handling a large quantity of enquiries / applications at different stages, maintaining accurate records and providing regular updates on application status to all parties
• Guiding customers through the application process and ensure a smooth transition to underwriting
• Updat...