Customer Success Executive

Photomatics is an automatic photo machine services company with 150+ branches across more than 20 cities since 2020. As we continue to expand our nationwide presence, we are looking for a commercially driven Customer Success Executive to maximize customer lifetime value across all Photomatics branches.

In this role, you will be directly responsible for maximizing the lifetime value of our customers. This role sits at the intersection of premium customer experience and strategic sales generation. Your primary focus is to turn every customer visit into a high-value, repeat interaction by driving upselling and cross-selling initiatives, building strong customer loyalty, and consistently increasing the average basket size per visit.

Responsibilities:

• Design and execute in-store playbooks that encourage customers to purchase multiple items, premium tiers, or add-on experiences during their visit.
• Acti...