Customer Success Executive

About Thalamus AI Thalamus AI is an AI-native RFP and proposal platform that helps enterprise proposal teams automate the full RFP lifecycle - from bid qualification and requirement mapping to SME collaboration, compliance tracking, addendum management, source-linked proposal drafting, and post-submission learning. Why This Role Matters Our customers are not small businesses. They are Fortune 500 enterprise teams running high-stakes proposal and revenue workflows. Adoption, trust, and outcomes matter more than features. This role sits at the center of that. You’ll work directly with customers in the US/ Canada, help them implement Thalamus into real workflows, and ensure they see measurable impact - faster responses, better accuracy, and higher win rates. This is not a support role. This is customer ownership product influence real business impact. What you'll do Own post-sale customer lifecycle for North America accounts Lead onboarding and implementation for new enterprise customer...