Customer Success Manager (1 year FTC)

DIGITAL REALTY · United Kingdom, United Kingdom, United Kingdom

Location

United Kingdom

Job Type

Full time

Posted

July 07, 2026

Job Description

Your role
Manage end-to-end customer audit engagements, serving as the primary contact for customers and internal stakeholders throughout the process.
Lead and coordinate on-site customer audits, overseeing all logistical arrangements and ensuring comprehensive documentation.
Facilitate collaboration among cross-functional teams including Operations, Sales, Quality, and Compliance to deliver audit objectives efficiently.
Ensure audit requests are processed timely and meet or exceed defined SLAs and KPIs.
Maintain and improve audit databases and processes, contributing to digital quality and operational rigor.
Participate actively in global audit communities to share best practices and promote continuous improvement.
Uphold confidentiality and ethical standards at all times during audit execution and reporting.
Analyze audit outcomes, providing insights and recommendations to drive operational enhancements ...
        

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