Customer Success Manager at Brainvire Infotech Pvt. Ltd

We are seeking an experienced Customer Success Manager with 10–15 years of experience in managing enterprise customers and delivering successful digital transformation initiatives.

The ideal candidate should possess strong expertise in E‑commerce / ERP implementations, customer relationship management, stakeholder engagement, and post‑sales account growth. The Customer Success Manager will act as a trusted advisor to clients, ensuring successful project delivery, customer satisfaction, adoption of solutions, and long‑term business partnerships.

• Customer Relationship Management : Serve as the primary point of contact for strategic customer accounts; build and maintain strong relationships with key stakeholders, decision‑makers, and executive sponsors; conduct regular business reviews and success planning sessions; align solutions with customer business objectives.
• Project & Delivery Governance : C...