Customer Success Manager

Confidential · bengaluru, karnataka, India

Location
bengaluru
Job Type
Full-time
Posted
June 05, 2026

Job Description

Job Role

A strategic, client-facing role responsible for growing existing accounts (farming), ensuring delivery success, supporting Statement of Work creation, and formally closing customer projects with measurable outcomes

Account farming & revenue growth

  • Identify and pursue upsell and cross-sell opportunities within existing accounts to grow revenue
  • Conduct regular business reviews to surface new needs aligned to client goals
  • Maintain a healthy account expansion pipeline in CRM; track whitespace and expansion signals
  • Collaborate with sales and pre-sales teams to develop account growth strategies


Business reviews & customer engagement

  • Plan and facilitate structured business reviews on agreed cadences — weekly check-ins, monthly service reviews, and quarterly business reviews (QBRs)
  • Lead QBR conversations at senior stakeholder level...

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