Customer Success Manager - BytePlus (GenAI & SaaS)

ByteDance · dubai, dubai, United-Arab-Emirates

Location
dubai
Job Type
Full-time
Posted
June 18, 2026

Job Description

Key Responsibilities
  • Serve as the primary technical point of contact for key enterprise accounts, building strong long‑term relationships with stakeholders to ensure BytePlus solutions align with their business objectives.
  • Provide expert technical guidance during the post‑sales phase, gaining an in-depth understanding of client business scenarios to summarize and share product application best practices.
  • Own and lead project delivery for cloud migration, deployment, and expansion projects, coordinating closely with customers to ensure on‑time completion and continuous support.
  • Act as the lead liaison for technical issues and escalations, proactively identifying solutions for evolving customer needs and ensuring high levels of satisfaction.
  • Maintain thought leadership in Cloud, AI, and ML technologies by contributing to technical documentation, industry insight articles, and the development of internal best practices.
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