Customer Success Manager

Role Summary

The Client Success Manager serves as a trusted advisor to our clients, helping align technology services with business goals while driving client satisfaction, retention, and long-term success. This role ensures clients feel consistently supported, informed, and confident in our partnership through proactive communication, strategic and actionable Customer Business Reviews, and effective collaboration between clients and internal teams. The Client Success Manager plays a key role in maintaining high levels of client satisfaction, retention, and engagement by ensuring issues are escalated and resolved efficiently with strong follow-through.

Duties and Responsibilities

• Lead regular client meetings, including Customer Business Reviews (CBRs), operational reviews, and strategic planning discussions.
• Serve as the primary relationship manager for assigned client accounts, ensuring high levels of client satisfaction and engagement...