Customer Success Manager

Job Description

This is a leadership position.

You will:

• Manage CRM builds, workflows, and automations
• Run fast 1–2 hour client onboarding sessions
• Train clients and ensure adoption
• Lead a Customer Success team (3–15 people)
• Oversee account health, retention, and client satisfaction
• Work directly with the CEO and U.S. leadership

You will be the face of success for our CRM clients and the leader of our Davao CRM/CSM team.

Key Responsibilities

CRM / Technical Work

• Build and optimize pipelines, automations, and triggers
• Maintain clean data, dashboards, and routing logic
• Troubleshoot CRM issues and elevate technical needs

Customer Success

• Deliver fast onboarding (1–2 hours max)
• Create SOPs, help guides, and success playbooks
• Ensure clients are activated same day
...