Customer Success Manager - Edtech

Customer Success Manager

Holborn, London (Mon & Fri WFH)

£45k–£55k base | £60k–£70k OTE

Certus Recruitment Group is working with a fast-scaling, mission-led SaaS business transforming how schools approach student wellbeing.

In the last 12 months alone, they’ve grown their client base by 300% and now support schools across the UK and 40+ countries globally. With usage set to triple again, they’re investing in Customer Success to ensure every school sees real, measurable impact.

This is a high-touch, consultative CSM role where you’ll work directly with educators, leaders, and stakeholders to drive adoption, engagement, and long-term success.

The Role

You’ll own a portfolio of ~150 schools, acting as a trusted advisor across teachers, leadership teams, and wider stakeholders.

This is not a passive account management role.

You’ll be hands‑on — coaching, guiding, and influencing schools to get the most out of...