Customer Success Manager for Innovative Software Transformations

Shape the future of Canadian software as a Customer Success Manager. Oversee cloud and AI transformations, ensuring ISVs gain strategic advantages from their AWS partnerships.

This dynamic role involves managing a diverse portfolio of Independent Software Vendors (ISVs) undergoing multi-year technology transitions. You will facilitate critical engagements, streamline processes, and remove barriers to success, connecting clients with the optimal AWS resources. Your efforts will directly influence how businesses leverage technology for measurable results.

Key Responsibilities:
• Ensure ISV success through strategically defined milestones
• Conduct roadmap workshops and go-live readiness sessions
• Support the integration of data structures for sustainability
• Promote generative AI in software design and monetization
• Maintain structured engagement reporting and tracking

Requirements:
• Minimum 4 years in cloud t...