Customer Success Manager (Fully Remote)

Company Description Listenwise provides an engaging and innovative platform for teaching grade-level curriculum while developing listening skills. By integrating podcasts, visuals, and videos, Listenwise offers multiple ways for students to engage with meaningful content. The platform supports comprehension with extensive scaffolding, ensuring rigor is maintained. The Customer Success Manager is responsible for providing the tools and support our customers need to effectively use Listenwise and LingoLift, ensuring their continued renewal and expansion. From training new customers to providing tech support, this role's focus is to make sure teachers are happy with our products throughout the customer journey, managing both the day-to-day operations but also strategically planning for the future. Manage all support channels like Zendesk support tickets and help center articles, along with Userflow in-product messaging ● Develop and deliver training materials for virtual and in-person ...