Location
iskandar puteri
Job Type
Full-time
Posted
June 18, 2026
Job Description
ABOUT THE JOB
To serve as the primary interface between the organization and a strategic hyperscale customer, ensuring seamless coordination across technical and operational domains, effective incident management, and high-quality service delivery to achieve strong customer satisfaction and long-term partnership success.
KEY RESPONSIBILITIES
i) Customer Interface & Relationship Management
- Act as the primary point of contact for customer technical and operations teams.
- Build and maintain strong working relationships with key customer stakeholders.
- Facilitate regular meetings (e.g., weekly ops calls, monthly reviews, QBRs).
- Ensure alignment between customer expectations and internal teams.
(ii) Technical & Operational Coordination
- Coordinate closely with internal engineering, operations, and service delivery teams.
- Translate customer requirements into acti...