Customer success manager

Role Overview

We are seeking a proactive and commercially minded Customer Success Manager (CSM) to manage and grow relationships with healthcare clients.

This role is responsible for ensuring clients successfully implement, adopt, and derive measurable value from our platform and/or services. The CSM will act as the primary strategic point of contact, driving retention, satisfaction, and expansion.

The ideal candidate combines strong relationship management skills with foundational technical understanding (APIs, SFTP, data integrations) and experience working in structured, compliance‑driven environments such as healthcare.

Training will be provided on Salesforce and Slack.

Key Responsibilities Client Relationship Ownership Serve as the primary point of contact for assigned healthcare accounts Conduct regular strategic check‑ins and performance reviews Build strong relationships with clinical, operations, and billing stakeholders Maintain clear docum...